Certification and Training for the Help Desk, Support Center, Call Center, and Service Desk
Whether you are a help desk analyst, support center team lead, help desk manager, or support center director, HDI provides the certification and training to help IT service and technical support professionals provide excellent help desk service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognized industry standards developed by an international committee of industry experts and practitioners.
HDI helps support center organizations with help desk operations to improve efficiencies, increases the quality of service, and advances service and support through professional development. Certification through HDI demonstrates an individual’s value through an industry recognized credential while raising the performance of the organization.
HDI Customer Service Skills Certification
HDI, the world’s largest membership organization for service and support professionals, sets the standards when it comes to soft skills certification. HDI’s training curriculum is based on an internationally recognized set of open standards developed by leaders in the support industry. And HDI’s certification training courses have been especially prepared to teach the learning objectives for these standards, as well as prepare students for passing HDI and ITIL certification exams.
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